SnowPro Certification Exam Terms and Conditions
Last Updated: April 18, 2024
These SnowPro Certification exam terms and conditions (the “Agreement”) are entered into between you (“you,” “your” or “Examinee”) and Snowflake, Inc. (“Snowflake”) as of the date you click “I agree” below (the “Effective Date”). This Agreement governs your participation in the SnowPro Certification Program and may be updated from time to time.
BY PARTICIPATING IN THE CERTIFICATION PROGRAM, REGISTERING FOR AN EXAM OR OTHERWISE INDICATING YOUR ACCEPTANCE OF THIS AGREEMENT, YOU ARE ACCEPTING ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT AS AN INDIVIDUAL SNOWPRO CERTIFICATION CANDIDATE. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT REGISTER, TAKE AN EXAM OR IN ANY WAY PARTICIPATE IN THE CERTIFICATION PROGRAM.
1. SnowPro Certification Program. Snowflake offers a certification exam that provides individuals the ability to take an exam and obtain a special designation from Snowflake (“Certification Program”). By entering into this Agreement, you have indicated your intent to take the Snowflake certification exam (the “Certification Exam”), or any practice exam of the Certification Exam (each a “Practice Exam” and collectively with Certification Exam, the “Exam”).
2. Eligibility. Examinees of the Exam must be at least 18 years of age and must register under their full legal name. A valid government-issued photo ID is required to sit for the Certification Exam.
3. Certification and Validity. To obtain a Snowflake Certification, you must take the applicable Certification Exam and receive a passing score, as designated by Snowflake. Each Snowflake Certification is valid for a period of two (2) years from the date you successfully pass the applicable Certification Exam.
4. Confidentiality. The Exam and all content related to the Exam is the confidential and proprietary information of Snowflake (“Confidential Information”), and you agree not to disclose, copy, or publish any such Confidential Information or use any Confidential Information for any purpose unrelated to the Exam.
5. Code of Conduct. Examinee will comply with all rules and regulations applicable to registration, Exam administration, scoring, and reporting of the Exam pursuant to the terms of this Agreement and pursuant to any additional terms provided by any Exam provider including, without limitation, fully and truthfully cooperating with any investigation into testing irregularities. In addition, you agree not to:
(a) assist or accept assistance from others;
(b) create more than one profile for any purpose;
(c) possess, access, or use unauthorized materials related to the Exam;
(d) falsify your identity or identification documents, misuse, or share any testing identification number, username, or other credentials that have been provided to you;
(e) claim Exam results or any certification that you did not validly obtain;
(f) disclose the content of, or answers to any of the Exam questions or materials;
(g) act in an unprofessional manner that compromises the integrity, security, or confidentiality of the Exam or the Certification Program;
(h) use, run or otherwise reference any devices and/or technology (including mobile devices/phones), materials or programs during an Exam that could be used to violate the validity or results of the Certification Program including, but not limited to, additional monitors, devices, virtual machines, remote desktops, screen sharing software, image capture software, or AI software or programs found on any computer or device used to take an Exam; or
(i) create a disturbance of any kind during the Exam.
6. Violation of Terms. If Snowflake or the Exam provider determines, at its sole discretion, that you have violated the terms of this Agreement before, during, or after an Exam, Snowflake or the Exam provider may take action including, but not limited to: (i) immediate termination of your Exam session, (ii) canceling the results of any Exam, requiring you to retake the Exam to validate a passing score, (iii) limiting when, where, and through what exam delivery modality you may take an Exam, and/or (iv) prohibiting you from future participation in the Certification Program. Snowflake performs regular analyses on its Exams. If we detect anomalies or suspicious activity in your exam performance, Snowflake may take any of the actions described above. You will not be eligible for a refund or other compensation if we take any such action contemplated in this Section. Snowflake will not disclose to you or any other external party specific details regarding the basis for taking any action described in this Section.
7. SnowPro Program Policies. You agree to comply with the SnowPro Program Policies located at https://learn.snowflake.com/en/pages/snowpro-policies/ or successor website as Snowflake may designate (“SnowPro Program Policies”), including any refund terms contained therein. Without limitation to any such refund terms, Examinees will not be refunded any portion of the Exam fee for failure to comply with such policies.
8. Personal Information and Personal Data. As part of the Exam process, you must provide personal information and personal data (“Personal Information”). This Personal Information may be collected during registration, the Exam, and/or when interacting with various web pages related to the Exam and the Certification Program. This information will be used to facilitate and process the Exam (which includes processing your credential, Exam scheduling, Exam delivery, and fee processing), to determine whether a credential can be issued to you, to issue and manage credentials, and to administer the Certification Program.
You acknowledge and agree that your Personal Information may be shared with: (i) Snowflake; (ii) vendors associated with the Certification Program; (iii) your employer or the entity paying for your participation in the Certification Program; (iv) any entity to which you provide services, and/or (v) other third parties with your consent to do so. All information shared with Snowflake will be treated by Snowflake in accordance with Snowflake’s Privacy Notice (https://www.snowflake.com/en/privacy-policy/).
In working with Snowflake business partners and customers, or upon request by a third party to verify your credential(s) (including Snowflake’s partners, your employer, and/or entities to whom you are providing services), you agree that Snowflake may disclose information about your credentialing and hereby authorize Snowflake to disclose credentialing information to such third parties. This includes the Exams for which you have registered, your credential(s), and information regarding associated Exam results. If Snowflake decides to revoke your credential for any reason, you agree Snowflake may notify those third parties and may respond to any inquiry regarding such revocation or any other change to your credential status with Snowflake.
9. Publicity and License Grant. Except where prohibited by law, you expressly consent for Snowflake, in its sole discretion, to use your name, photo and/or likeness, and biographical information in connection with your participation in this program, in any form of media, including but not limited to Snowflake websites and social media pages, now known or hereafter created, worldwide, without further permission, payment, or any other consideration.
10. Use of Snowflake Name and Digital Badge. Upon your receipt of a passing score of the Certification Exam, and subject to the terms of this Agreement, Snowflake grants you a non-exclusive, non-transferable, personal right to use the Snowflake name and digital badge of the specific certification that you obtained on your resume, business cards, marketing collateral, letterhead, and social media sites solely in relation to the Snowflake subject matter area for which you have a current, valid certification. At such time as the certification and corresponding badge have expired, references to prior (expired) certifications may be used provided that there is no suggestion or appearance of a current certification designation. Your use of any Snowflake digital badge is subject to the terms of this Agreement and guidelines contained in the SnowPro Program Policies, available at learn.snowflake.com/en/pages/snowpro-policies/, which are subject to change at Snowflake’s discretion.
11. Indemnification. You will indemnify, defend, and hold harmless Snowflake and its affiliates against any and all losses and liabilities (including reasonable attorneys’ fees) arising from or relating to: (a) your use or misuse of any certification designation or digital badge; or (b) any breach of your obligations under this Agreement.
12. Disclaimer of Warranty; Limitation of Liability. The Exam may be administered by an independent testing vendor. THE EXAM AND ALL RELATED MATERIALS AND SERVICES ARE PROVIDED “AS IS” AND SNOWFLAKE, ITS AFFILIATES, AND THEIR VENDOR(S) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT SHALL SNOWFLAKE, ITS AFFILIATES, OR THEIR VENDOR(S) HAVE ANY LIABILITY FOR ANY LOST PROFITS, LOSS OF BUSINESS OPPORTUNITY, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, HOWEVER CAUSED, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, SNOWFLAKE’S, ITS AFFILIATES, AND THEIR VENDOR(S)’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE EXAM SHALL NOT EXCEED THE FEES PAID BY YOU TO SNOWFLAKE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY. THE PARTIES AGREE THAT THIS SECTION WILL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE AND WILL APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THIS AGREEMENT IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
13. Term. The term of this Agreement will begin on the Effective Date and will continue until the later of: (i) termination of your access to the Certification Program; or (ii) until you no longer hold a valid Snowflake certification.
14. Survival. The following provisions survive any expiration or termination of this Agreement: Section 4 (Confidentiality); Section 8 (Personal Information and Personal Data), Section 9 (Use of Snowflake Name and Digital Badge); Section 10 (Indemnification); Section 11 (Disclaimer of Warranty; Limitation of Liability); and Section 14 (General).
15. General. Snowflake reserves the right to modify the Certification Program, credential requirements, digital badges, and/or Exams at any time, without notice. Further, Snowflake reserves the right to take any action it deems appropriate should Examinees violate any provision of this Agreement. If a court of competent jurisdiction holds any provision of this Agreement to be unenforceable or invalid, that provision will be limited to the minimum extent necessary so that this Agreement will otherwise remain in effect. Section headings are inserted for convenience only and shall not affect the construction of the Agreement. This Agreement will be governed by the laws of the State of Delaware and the United States without regard to conflicts of laws provisions thereof, and without regard to the United Nations Convention on the International Sale of Goods; and the jurisdiction and venue for actions related to the subject matter hereof will be the state and federal courts located in New Castle County, Delaware and both parties hereby submit to the personal jurisdiction of such courts. No supplement, modification, or amendment of this Agreement will be binding, unless executed in writing by a duly authorized representative of each party to this Agreement. No waiver will be implied from conduct or failure to enforce or exercise rights under this Agreement, nor will any waiver be effective unless in a writing signed by a duly authorized representative on behalf of the party claimed to have waived. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements and communications relating to the subject matter of this Agreement. There are no third-party beneficiaries under this Agreement. Neither party will be liable to the other for any delay or failure to perform any obligation under this Agreement (except for a failure to pay Fees) if the delay or failure results from any cause beyond such party’s reasonable control including, but not limited to, acts of God, labor disputes or other industrial disturbances, systemic electrical, telecommunications, or other utility failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, public health emergencies (including pandemics and epidemics), acts or orders of government, acts of terrorism, or war.